Get into 8 growing African markets with your own 100 % African Online Shop

Traceable, reliable & scalable: Our all-in-one service for your success.

With your 100% customized web shop from E-Commerce Africa, you tap into new business potentials on the African continent:

E-commerce: cost-effective sales platform with high growth potential

Low market entry costs, high international reach, strengthening the brand and its level of awareness – the advantages of e-commerce for expanding sales and expanding into new markets are obvious, as evidenced by strong annual growth rates: While the market volume of online retail in Germany was still €18.4 billion in 2010, goods worth over €90 billion were sold in 2022.

 

The potential for e-commerce development in Africa is enormous: in 2022, the market volume on the entire continent amounted to more than $20 billion, with annual growth rates of around 20%.

We create a web shop for you

Our designers create your web shop based on your corporate design featuring standard local payment and delivery terms. The store is directly linked to our fulfilment system so that orders are automatically routed and dispatched. We are in charge of maintaining your e-shop, updating the product range in accordance with your instructions and ensure a seamless service delivery.

We handle your online marketing

We make ensure that your offer is promoted to your target groups: Google AdWords and YouTube ads as a basis, performance marketing on Facebook, Instagram, Pinterest as well as WhatsApp dialog marketing to establish long-term customer loyalty. Click here for our online marketing packages:

We manage the fulfilment for you

A key success factor for e-commerce Africa is local fulfilment. This is how we ensure that your goods reach your customers and that payment is promptly made. Our warehouse in Nairobi plays a central role in achieving this: every product is registered here upon receipt and dispatch, but also any returns. We use our own couriers for shipping, who also process the payment digitally with the customer (cash on delivery).

Naweza kukusaidia?
How can I help you?

In a majority of African countries, the official language is either English or French – a remnant of the colonial past. However, local languages such as Swahili in Kenya and Tanzania, Luganda in Uganda or Kirundi in Burundi are often preferred in everyday life.

 

We translate your website into the most widely spoken national language, depending on the targeted groups, to ensure that your customers immediately feel at home in your online store. The same naturally applies to online marketing, which we also implement in the local languages in order to reach as many potential customers as possible.

M-Pesa: Mobile banking and cash on delivery are the most widely used payment methods compared to prepayment

Only 4% of all African people use credit cards – but almost all of them have access to a mobile banking service such as Mpesa: in Kenya alone, 30 million people use this convenient and secure payment method. Instead of paying in advance, customers prefer cash on delivery, especially for more expensive products: Payment is then made via mobile banking when the product is handed over, absolutely secure and verifiable for you and your customers thanks to digital payment processing.

 

We integrate these preferred payment methods into your online store to strengthen your customers’ trust and increase conversions. The Cash on Delivery service is reliably implemented by our fulfilment team and the payment is credited to your account immediately after payment.

Your own online store as a door opener for new markets

E-commerce works differently in Africa compared to Europe. In order to exploit the potential to the maximum, you need a web store that is optimized for local requirements, with local contacts.

 

Nairobi is the gateway to the whole of East Africa, from where we can also serve customers in the surrounding countries as well as in Ghana, Nigeria and South Africa.

Creation of your web shop in your company's corporate design

Online-Marketing-Package

Basic

Medium

Performance

Local fulfilment as a success factor

To guarantee a seamless and secure process for your e-commerce business, your merchandise is delivered from Europe directly to our fulfilment centre in the close vicinity of Jomo Kenyatta Airport in Nairobi, and is registered. The goods are then delivered to the end customer and returned to the fulfilment centre, in case there are any problems with the merchandise or the customer is not satisfied. Payments are done in advance or on delivery via Mobile Pay like M-PESA.

 

This way, your merchandise remains traceable at all times, thus minimizing the risk of delivery or loss for both parties.

 

The same applies to the payment risk: with Mobile Pay, the amount is credited to your account as soon as the end customer has paid – goods are only delivered against payment of the full purchase amount and a confirmation of delivery to the customer has been verified.

 

Our fulfilment centre has applied for a Free Trade Zone license. Once the license has been obtained, merchandise can be delivered duty and tax free to the warehouse and shipped from there to other African countries without any payment. For deliveries within Kenya, both fees only apply once the end customer has received and paid for the product.

About Us:
2 Continents, 2 Agencies, 1 Team

To achieve something in Africa, you have to be on the ground: Based on this realization, we founded our agency Eurocomm Tekbiz Africa Ltd in Nairobi in 2019.

 

There, our Kenyan colleagues design and create your web store, take care of online marketing, newsletter creation & dispatch, WhatsApp marketing… and produce visual and editorial content that is truly relevant for your African customers. Our project managers maintain an overview, ensure a seamless connection to the local fulfilment partner and can intervene quickly if necessary.

 

Through our agency in Offenburg, we are always available for our European customers, both by telephone and in person for an appointment at your company. Together with you, we define the timetable and manage the implementation by our colleagues in Nairobi.

 

2 continents, 2 agencies, 1 team – your experts for a successful e-commerce market entry in Africa.

InterComm GmbH  ->   https://intercomm-gmbh.de/de/
Eurocomm Tekbiz Africa Ltd   ->   https://eurocomm-tekbiz-africa.com/de/